Survey Development and Administration

Our survey development process always includes asking ourselves this question: How do we meet your challenge while maximizing your return and reducing your costs? To us, it's not just about delivering results, it's about delivering measurable results that prove our worth and provide a roadmap for continuous improvement.

We meet the challenge by measuring results with a range of innovative tools that not only aid in the identification of research needs, but create direct practical application of the results as well. From electronic instrument development to results interpretation, each component of the Research Institute Survey Service centers around crucial research questions that make research an art and a science. It's real numbers, real easy.

The Research Institute can coordinate, implement, and provide assistance with the steps involved in the research process, including:

• Instrument Development including the identification of specific questions that relate to specific solutions. 
• Instrument Formatting using e-Listen software which enables the production of clear, professional instruments.
•  Administration of the instrument in the medium or your choice: email, internet, diskette mail-out, or paper using bubble-dots.
• Data Collection and organization, allowing for easy cross-tabulation and comparisons.   
• Data Analysis specific to the research question and the continuous improvement of your department or organization.  
• Application of the study results to your decision making process in a clear and concise format.

Whether it's utilizing some or all of the tools at our disposal (or tools we've yet to create), you can be assured that we do not recycle "canned" responses to your individual challenges. Rather, we work with you to create studies that address your individual needs. Creative. Useful. Sophisticated. Effective. 

Examples of past study projects include:

• NIRSA Member Survey
  Process: Applied the principles of data-based decision making to determine the organization’s strengths, weaknesses, and potential areas for growth.
  Outcome: An innovative approach provided the organization with urgent, crucial information. 
• Koster Insurance End User and Client Satisfaction Survey
  Process: Utilized a comprehensive, electronic survey that requested feedback about satisfaction and policy change from clients and end-users of Koster Student Health Insurance. 
  Outcome: Results were used to design, administer, and deliver a progressive plan of industry services. 

For more information or to order study services, contact Dr. Danell Haines 614-247-6101.